❓ Frequently Asked Questions
Q1. Is there any technical help after we receive the carts?
Yes, we supply 24 hours online service for free to ensure your equipment runs smoothly.
Q2. Do you have CE documents for customs clearance?
Yes, we have CE certification. After shipment, we will provide the Packing List, Commercial Invoice, and Sales Contract.
Q3. Can I visit your factory?
Absolutely. Contact us with your schedule and we will make a detailed arrangement for your visit.
Q4. How does the warranty work for part replacement?
Within the warranty period, we send new parts for free (excluding consumables or man-made damage).
Q5. What is the typical delivery time?
Common models can be delivered within 3 to 10 working days after order confirmation.
Q6. Are customized colors and modifications available?
Yes, we offer White, Red, Green, Blue, and other customized colors as per customer requirements.