❓ Frequently Asked Questions
What trade terms do you offer?
We provide flexible options including EXW (Factory pickup), FOB (Haikou/Xiamen Port), and CIF to designated ports.
What is included in the warranty?
We offer a 24-month comprehensive warranty on core components, managed under our ISO 9001-certified quality system.
Can I customize the color of the golf cart?
Yes, you can choose from over 30 standard colors or request custom Pantone matching (minimum order quantities may apply).
What are the typical production timelines?
Standard lead times are 15-20 working days post-deposit, extending to 25-30 days during peak season (August-October).
How are products protected during shipping?
We use a professional knock-down (KD) system with reinforced steel frames, shock-absorbent EPE pearl cotton, and IP67-grade waterproof wrapping.
What support do you provide for assembly?
Every shipment includes step-by-step illustrated multilingual manuals and QR-code linked video tutorials for easy assembly.