● Frequently Asked Questions
1 What trade terms do you offer?
We offer flexible international trade options including EXW (Factory pickup), FOB (Haikou/Xiamen Port), and CIF (to designated ports).
2 What's included in your warranty coverage?
We provide a 24-month comprehensive warranty on core components, supported by our ISO 9001-certified quality management system.
3 How many color customization options are available?
You can choose from over 30 standard colors with Pantone matching. Custom colors are also available upon request (MOQ applies).
4 What are your typical production timelines?
Standard lead times are 15-20 working days post-deposit during regular seasons, and 25-30 working days during peak seasons (August-October).
5 How are products protected during shipping?
We use a professional knock-down (KD) packaging system featuring reinforced steel frames, shock-absorbent EPE pearl cotton lining, and IP67-grade waterproof wrapping.
6 Do you provide assembly and technical support?
Yes, every shipment includes illustrated multilingual manuals, QR-code linked video tutorials, and access to a dedicated technical support hotline.