Q1. Is there any technical help available after we receive the carts?
A: Yes, we supply 24 hours online service for free to assist with any technical queries.
Q2. Do you have CE documents for customs clearance?
A: Yes, we have CE certification. After shipment, we provide the Packing List, Commercial Invoice, and Sales Contract for your customs process.
Q3. How can I contact you to visit the factory?
A: Simply provide your contact details via our inquiry system, and we will coordinate a detailed arrangement based on your schedule.
Q4. What is the policy for part replacements during the warranty period?
A: During the warranty period, we provide new replacement parts for free, excluding consumable items or damage caused by improper use.
Q5. What is the typical delivery timeframe for the carts?
A: Standard carts can usually be delivered within 3 to 10 working days.
Q6. Are the golf carts customizable to specific requirements?
A: Yes, we offer full OEM services and can customize vehicles for various uses such as ambulance, box truck, or solar-powered configurations.