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Frequently Asked Questions
Are you a factory or trading company?
We are a direct manufacturer with self-support export license, welcome factory inspection and video verification.
What is your MOQ?
MOQ is 1 unit for standard models. Mixed orders and bulk orders are also acceptable.
What is the delivery time?
In stock items are shipped within 7 days. Standard orders take 15-25 days, while customized orders depend on the final configuration.
Do you accept OEM/ODM customization?
Yes. We support custom color, logo, seats, battery, packaging and other configurations to meet your specific needs.
What is your warranty policy?
We provide a 1-year warranty for the whole vehicle, 1-2 years for the motor and controller, and lifetime spare parts support.
What certifications do you have?
Our products have CE and ISO certifications. We provide full customs clearance documents as required for international shipping.